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Upon finding his father, on the floor, unconscious, and hardly breathing, Tyler took his father’s phone and called 999, once through to the call handling team he told them: “Daddy is sick.”

Sat upstairs within the hustle and bustle of our emergency operations centre in Newcastle are our patient transport service planning team. Today scheduled care dispatch officer, Nicola Mather, and communications officers Shauny Crulley and Madison ‘Maddi’ Wilson-Brown are looking after the planning of the following day’s patient transport service journeys.

Survivor of a cardiac arrest Graham Avery thanks the emergency crew who saved his life. 

Sixty-year-old Graham from Houghton Le Spring was feeling a bit under the weather with breathlessness, a pain down his left arm, and a heavy feeling in his legs when his partner Marie became concerned in November 2024. 

In 2023/24 our patient transport service completed over 540,000 journeys across the regions hospitals and clinics. Of these, over 463,000 were planned journey’s prepared in advance by our call handling team. An additional approximately 80,000 journeys were unplanned journeys received on the same day as required.

We are now seeking an inspiring, collaborative and visible chief executive officer for one of the most pivotal NHS services in the north east, whose leadership has our patients, communities and the wellbeing of our staff at their heart.

A recent report shows that the number of staff assaults on ambulance colleagues across the country has risen to over 20,000 incidents across 2024/2025.

Community group starts 2025 equipped to save a life thanks to ambulance service team’s targeted training

People in the North East are being reminded to please only call 999 or visit A&E if their condition is a threat to life or limb as services continue to face high demand over the New Year period.

Ambulance workers were assaulted in a serious incident of violence on Christmas Day morning whilst trying to care for others.